Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ready for resale. If the item is returned in an unsatisfactory condition, the buyer will be notified that the item(s) will be marked as unacceptable, and no credit will be given.
Such items must be approved for return, or it will be refused without credit issued. All warranty claims will be authorized and handled according to the manufacturer’s policy, which might require the buyer dealing directly with their team.
Several types of parts are exempt from being returned. Those are parts that are Electrical, Electronics, Sensitive or Fragile. Any customized parts (make-to-fit) or painted to the buyer's specifications.
All returns and reviews will be handled on a case-by-case basis. To complete your return approval process, we require a receipt or proof of purchase.
All returns are subject to a 15% restocking fee. These charges will vary based on the number of returns a customer has for the calendar year. It can range from 15% for the first occurrence, then up to 30% for multiple repeat return occurrences.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they have a manufacturer defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and once approved, send your item to the return address on the package.
To return your product, you should first send an email to email@example.com for review and once the return method is approved, send your item to the return address as instructed. Customers will be billed for missing parts and/or repackaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted along with handling costs from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.